For any query
FAQ's
Are all watches sold by Grand Watches authentic?
Yes. Every watch sold by Grand Watches is 100% authentic. Each timepiece is professionally inspected, verified, and authenticated before being offered for sale.
Do you sell genuine watch parts?
Yes. We supply genuine watch parts only, sourced through trusted channels and carefully checked for originality and condition prior to dispatch.
Do your watches come with box and papers?
Where available, this information is clearly stated on the product page. Some pre-owned watches may not include original box and papers, but authenticity is always guaranteed regardless.
Are pre-owned watches serviced before sale?
Pre-owned watches are carefully inspected to ensure correct operation and condition. Any servicing or maintenance carried out is detailed in the product description.
Do you accept returns or exchanges?
Due to the nature of luxury watches and specialist parts, all sales are final. Returns or exchanges are only considered if an item is faulty or significantly not as described at the time of delivery.
What should I do if my item arrives faulty?
You must contact us within 48 hours of delivery with your order number, a description of the issue, and supporting photographs. All cases are reviewed and inspected before approval.
How quickly are orders dispatched?
Orders are typically dispatched within 1–2 working days once payment is confirmed. You will receive tracking details as soon as your order ships.
Do you ship internationally?
Yes. Grand Watches offers international shipping through our trusted shipping partners. All international orders are fully tracked and securely handled to ensure safe delivery.
What payment methods do you accept?
We accept major credit and debit cards and bank transfers. All payments are processed securely using encrypted payment systems.
Is my payment information secure?
Yes. Grand Watches uses secure, PCI-compliant payment gateways and SSL encryption to protect your personal and payment information at all times.
How does the Sell Your Watch service work?
Simply submit your watch details and images through our Sell Your Watch page. Our specialists will review your submission and provide a transparent valuation.
Is the valuation free and without obligation?
Yes. All valuations are free and non-binding. You are under no obligation to accept any offer provided.
How quickly will I receive an offer?
We aim to review submissions and respond with an offer within 1–2 business days, depending on the watch and information provided.
How do I get paid if I accept an offer?
Once your watch has been received and verified, payment will be issued promptly via bank transfer.
How do I know if a part is compatible with my watch?
Compatibility information is provided where possible. If you are unsure, we strongly recommend contacting us before purchasing, as we do not accept returns for incorrect or incompatible parts.
Can I return a watch part if it doesn’t fit?
No. We do not accept returns for watch parts due to incorrect selection, fitting attempts, or compatibility issues.
Do I need an account to place an order?
You can browse freely, but creating an account allows you to track orders, save favourites, and manage your Sell Your Watch submissions.
How can I contact customer support?
You can reach our team at support@grandwatches.co.uk. We aim to respond to all enquiries promptly and professionally.
Why buy from Grand Watches?
Guaranteed authenticity ,Genuine watch parts ,Secure UK & international shipping through trusted partners Transparent product descriptions Secure payments .Personal, knowledgeable customer service.
